Trích dẫn APA

Bolton, R. N. Service excellence: Creating customer experiences that build relationships / Ruth N Bolton. Business Expert Press.

Trích dẫn kiểu Chicago

Bolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships / Ruth N Bolton. Business Expert Press.

Trích dẫn MLA

Bolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships / Ruth N Bolton. Business Expert Press.

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