English and Vietnamese business complaint letters in the light of systemic functional grammar / Cao Thi Thu Huyen; NHDKH Ph.D Do Kim Phuong
It cannot be denied that business correspondence plays an important role in business communication. In Vietnam, customers have gradually had the tendency to write complaint letters; however, this has not become their habit and a number of customers, in fact, still hesitate to do this although they k...
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| Tác giả chính: | |
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| Định dạng: | text |
| Ngôn ngữ: | vie |
| Thông tin xuất bản: |
Trường Đại học Mở Hà Nội,
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| Chủ đề: | |
| Truy cập trực tuyến: | http://thuvien.hou.edu.vn/Opac/DmdInfo.aspx?dmd_id=72864 |
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| Tóm tắt: | It cannot be denied that business correspondence plays an important role in business
communication. In Vietnam, customers have gradually had the tendency to write
complaint letters; however, this has not become their habit and a number of
customers, in fact, still hesitate to do this although they know they have the right to
do. In the hope of working out some solutions to help Vietnamese people as well as
Vietnamese students, to some extent, overcome their difficulties in writing business
complaint letters, the study is an attempt to analyze some basic features of business
complaint letters from Functional Perspectives. The study aims at analyzing one kind
of business letters - business complaint letters in both English and Vietnamese in
terms of transitivity, mood, and cohesion in the light of Systemic Functional
Grammar. The investigation and analyses have been based on the data taken in 30
business complaint letters written by both native speakers of English and Vietnamese
(15 in English and 15 in Vietnamese; both types of letters are numbered from 1 to 15
for more convenient reference) which presume to be sufficient data. Thus, the thesis is
conducted to help Vietnamese learners and teachers to write and teach writing
effective business complaint letters in English. The main methods employed in this
study are descriptive, analytic, and contrastive. Based on the results of analysis,
similarities and differences are identified and explained. Therefore, we hope that these
findings will be a helpful source for the teacher and learner in the course of teaching
and studying writing business complaint letters |
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