Heskett, J. L., Sasser, W. E., Wheeler, J., & Sasser, W. E. The ownership quotient: Putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett. Harvard Business Press.
Trích dẫn kiểu ChicagoHeskett, James L., W. Earl Sasser, Joe Wheeler, và W. Earl Sasser. The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage / James L. Heskett. Harvard Business Press.
Trích dẫn MLAHeskett, James L., W. Earl Sasser, Joe Wheeler, và W. Earl Sasser. The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage / James L. Heskett. Harvard Business Press.
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