Trích dẫn APA

Payne, A., Frow, P., & Frow, P. Strategic customer management: Integrating relationship marketing and CRM / Adrian Payne; Pennie Frow. Cambridge University Press.

Trích dẫn kiểu Chicago

Payne, Adrian, Pennie Frow, và Pennie  Frow. Strategic Customer Management: Integrating Relationship Marketing and CRM / Adrian Payne; Pennie Frow. Cambridge University Press.

Trích dẫn MLA

Payne, Adrian, Pennie Frow, và Pennie  Frow. Strategic Customer Management: Integrating Relationship Marketing and CRM / Adrian Payne; Pennie Frow. Cambridge University Press.

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